This is a challenging time for our country and the world, and we are all impacted in some way by the effects of COVID-19. We hope the information here provides our residents with answers and the resources they need to help with their personal circumstances. We will update this website as new information becomes available. The property management team continues to be here for you and is working on rotating schedules to be able to answer your calls and emails.
We are in this together and we are here for you.
The health and safety of our residents, associates, and guests is our top priority. We continue to monitor the COVID-19 pandemic situation and are following guidance from the Centers for Disease Control and other government and public health authorities to reduce the risk of spreading COVID-19 in our communities.
Currently we have implemented the following operational safeguards:
- Regular cleaning procedures have been increased in all common and amenity spaces and are being performed with EPA-approved disinfectants.
- Face coverings are strongly encouraged for those residents, guests, and employees who are not vaccinated.
- Amenities may be limited in use and capacity based on state or local regulations.
- We are encouraging online rent payment via the resident portals to reduce visitors to the leasing offices.
- Maintenance visits may be limited if the residents of an apartment have tested positive for COVID-19.
- Precautionary signage has been posted throughout the communities with reminders about face coverings and any amenity limitations.
Additional precautions may be in place at your community based on state and local regulations. Please contact the local leasing office with questions about their specific COVID-19 procedures.
PeakMade Resident Resource Guide
FREQUENTLY ASKED QUESTIONS
LAST UPDATED: July 23, 2020
1. What is PeakMade doing at my community to respond to COVID-19?
Peak has a dedicated team focused on staying informed as this pandemic frequently changes. We are relying on updates and recommendations from the CDC (Centers for Disease Control) to guide us in responding to concerns at our communities and in our offices. We are focused on the well-being of our residents and teams and trying to make good decisions with the information available to us.
2. Are there any known cases of the Coronavirus at my community?
If we are notified of a confirmed case of Coronavirus at our community, we will communicate it to our residents via email and follow the recommendations of the CDC on quarantine protocol.
3. What is your team doing to prevent the spread of illness?
Our employees follow a daily health screening routine and are not allowed to come to work with a fever, flu-like symptoms or if they have been exposed to anyone with COVID-19 during the past 14 days. All employees are required to wear a mask while working and must wash their hands frequently throughout the day.
We reserve the right to adjust office hours, capacity and staffing at any time without notice, as well as any of the procedures outlined above, during this time and appreciate your patience as we do our part to minimize the spread.
4. Will my community’s shuttle still run on schedule (if applicable)?
5. How are maintenance requests being handled?
Once you are moved in, you may have some minor maintenance needs. We recommend that you submit your request via the Resident Portal on your community’s website, but you are also welcomed to call the leasing office and submit your request to a member of the local team. We appreciate your patience as we typically see a higher volume of requests during the initial move-in process as residents get settled into their homes.
To protect our employees, we have instructed our maintenance team members to ask the following questions before entering an occupied apartment:
- Is anyone in this apartment under quarantine?
- Is anyone in this unit showing flu-like symptoms or otherwise feeling ill?
- Has anyone in this apartment been exposed to anyone with COVID-19 or been in a high-risk setting such as a medical facility in the last 14 days?
If anyone in the apartment is affected by any of the above conditions, then our maintenance team will need to contact an outside vendor to complete your request. That will be done as quickly as possible.
Emergency maintenance requests should be placed through the resident portal or by calling our office. If it is after hours, the on-call maintenance associate will be notified.
Maintenance employees are required to wear masks and gloves when entering an apartment for service requests.
1. Is anything changing with my move-in schedule?
All Peak Campus communities will be conducting a contactless move-in experience, so it is very important that each resident honor the move-in time that has been provided. All paperwork and payments must be completed in advance to move in.
2. How many people can help me move-in?
3. What if a resident is under quarantine when scheduled to move in?
4. My city/state has a mandatory quarantine period for people coming from high-risk states. How are you handling residents moving in from those places?
Resident Quarantine and/or Exposure:
1. I think I may have the virus. What should I do?
Stay home except to get medical care. Do not go to work or public areas. Stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. Call ahead before visiting your doctor. If you have a medical appointment, let the healthcare provider know in advance that you have or may have the Coronavirus. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed. Please refer to the CDC Website for additional information on what to do if you suspect you are sick.
2. How are you handling students who may need to be quarantined, especially if one roommate becomes exposed or ill? How will you plan to protect the other roommates?
Because we are not medical experts, we encourage residents to consult the CDC Website or local health department for quarantine guidelines. It is important that roommates have open communication about the potential illness so that each can assess the situation with guidance from healthcare experts. We expect more residents to self-quarantine without telling us, so it is best to practice social distancing and assume that quarantines are happening. Also, we cannot stress enough that every resident should practice social distancing and refrain from inviting guests to your apartment. This is hard for everyone right now, but it is the right thing to do. Please be a good neighbor and roommate in this way.