This is a challenging time for our country and the world, and we are all impacted in some way by the effects of COVID-19. We hope the information here provides our residents with answers and the resources they need to help with their personal circumstances. We will update this website as new information becomes available. The property management team continues to be here for you and is working on rotating schedules to be able to answer your calls and emails.
We are in this together and we are here for you.
PeakMade Resident Resource Guide
FREQUENTLY ASKED QUESTIONS
LAST UPDATED: July 19, 2021
1. What is PeakMade doing at my community to respond to COVID-19?
Peak has a dedicated team focused on staying informed as this pandemic frequently changes. We are relying on updates and recommendations from the Centers for Disease Control (CDC) to guide us in responding to concerns at our communities and in our offices. We are focused on the well-being of our residents and teams and trying to make good decisions with the information available to us.
2. Are there any known cases of the Coronavirus at my community?
We know this has been a trying time with a lot of uncertainty. Residents are not required to disclose their medical information with us, and we cannot ask; so, we really do not know for certain. If you think that you or someone you know has COVID-19, please contact your health care provider.
If we are notified of a confirmed case of COVID-19 at our community, we will communicate it to our residents as necessary and follow any current CDC recommendations.
3. What is your team doing to prevent the spread of illness?
We reserve the right to adjust office hours, capacity and staffing at any time without notice, as well as any of the procedures outlined above, during this time and appreciate your patience as we do our part to minimize the spread.
4. Will my community’s shuttle still run on schedule (if applicable)?
5. How are maintenance requests being handled?
Once you are moved in, you may have some minor maintenance needs. We recommend that you submit your request via the Resident Portal on your community’s website, but you are also welcomed to call the leasing office and submit your request to a member of the local team. We appreciate your patience as we typically see a higher volume of requests during the initial move-in process as residents get settled into their home.
To protect our employees, we have instructed our maintenance team members to ask the following questions before entering an occupied apartment:
- Is anyone in this apartment under quarantine?
- Is anyone in this unit showing flu-like symptoms or otherwise feeling ill?
- Has anyone in this apartment been exposed to anyone with COVID-19 or been in a high risk setting such as a medical facility in the last 14 days?
If anyone in the apartment is affected by any of the above conditions, then our maintenance team will need to contact an outside vendor to complete your request. That will be done as quickly as possible.
Emergency maintenance requests should be placed through the resident portal or by calling our office. If it is after hours, the on-call maintenance associate will be notified.
Maintenance employees are required to wear masks when entering an apartment for services requests regardless of vaccination status.
1. Is anything changing with my move-in schedule?
All Peak Campus communities will be conducting a minimum contact move-in experience, so it is very important that each resident honor any assigned move-in time that has been provided. All paperwork and payments should be completed in advance to move-in.
2. What if a resident is under quarantine when scheduled to move in?
Lease Terminations Due to COVID-19:
1. If in-person classes have been cancelled, can I get out of my lease?
2. If I get sick, can I terminate my lease?
Unfortunately, leases cannot be terminated. If you are diagnosed with COVID-19, please let your roommates know and notify your local management office. While we do not disclose any personal information, as a courtesy, we do instruct our communities notify residents if there is a confirmed case.
Resident Quarantine and/or Exposure:
1. I think I may have the virus. What should I do?
If you think you have been exposed to the Coronavirus and develop flu-like symptoms, call your healthcare provider or campus health clinic immediately.
Stay home except to get medical care. Do not go to work or public areas. Stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. Call ahead before visiting your doctor. If you have a medical appointment, let the healthcare provider know in advance that you have or may have the Coronavirus. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed. Please refer to the CDC Website for additional information on what to do if you suspect you are sick.
2. How are you handling students who may need to be quarantined, especially if one roommate becomes exposed or ill? How will you plan to protect the other roommates?
Because we are not medical experts, we encourage residents to consult the CDC Website or local health department for quarantine guidelines. It is important that roommates have open communication about potential illness so that each can assess the situation with guidance from healthcare experts. We expect more residents to self-quarantine without telling us, so if you are not vaccinated it is best to practice social distancing and assume that quarantines are happening.
3. Is Peak monitoring resident travel?
No. It would be difficult to keep up with this information and our residents are not required to share their travel plans. It is a good practice for roommates to communicate openly, especially now.